Important Customer Information


You have the right to cancel this contract within fourteen days without providing any reasons. The cancellation period is fourteen days from the day on which the goods have been acquired by you, or a third party which has been designated by you and is not the conveyor.

In order to exercise your right of cancellation, you must inform us

Ulrike Dievernich

Kopenhagenweg 11
25479 Ellerau

Phone: +49 (0)4106-6132904

in an explicit declaration (e.g. via letter, fax or e-mail) about your decision to withdraw from this contract. You can use the attached cancellation form for this purpose, although it is not mandatory.

To adhere to the cancellation deadline, it suffices for you to dispatch the notice of exercising your cancellation right before expiry of the deadline.

Consequences of cancellation

If you cancel this contract, we will refund you with all payments we received from you, including delivery charges (except for any additional costs incurred through your choice of a delivery mode other than the most economical, standard delivery offered by us) without delay and within fourteen days of being notified of your cancellation of this contract. For such refunds, we use the same payment channel as the one you used for the original transaction, unless a different method has been expressly agreed with you; in no case will you be charged any refund fees.

We may refuse refund until our goods have been returned, or you have provided evidence of returning the goods, whichever happens sooner.

You must return / transfer the goods to us without delay, and in any case no later than fourteen days from the day you notify us about cancellation of this contract. Adherence to this deadline is given if you dispatch the goods before expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

Any loss in the goods' value must be compensated by you only if the loss is attributable to undue handling of the goods when testing their condition, properties or function.

Exceptions from the right to cancel

The right to cancel does not apply to contracts for the supply of goods which are not prefabricated and for whose manufacture individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.